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Most Popular Questions

Support » Most Popular Questions

What do I do if my web site or domain name is down?

1) Please check the name servers listed on your domain. If they are correct, contact your web host to make sure that the domain is configured correctly on the servers.

2) If you have purchased DNS Management, and have not added any DNS Records your web page will go to "Page cannot be displayed". You can either enter DNS Records or contact customer support and they will cancel DNS Management for your domain.

3) If you have just updated your name servers on your domain, please allow up to 72 hours to propagate at the Registry.

4) When you register a domain, it can take up to 24 hours for your domain to start resolving correctly.

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